95% of our orders are delivered between 9am and 5pm!
Delivery of stock items
We do our best to ensure that orders received before 12pm are dispatched the same working day on a 24 hour delivery Monday to Friday by Courier for deliveries within the UK. Items sent to Northern Ireland, Eire, Northern Scotland or outside of the UK will sometimes take longer.
Delivery of non stock items
Please note that non stock items are dispatched direct from our suppliers. Orders will generally be received by yourself within three working days of placing your order, you will be notified if your order will take any longer. Non stock items are marked VM on your dispatch note (see bottom of dispatch note for details). Custom made items may take longer, please check at time of ordering.
For orders in the UK (standard delivery) over £100.00* you will qualify for free postage and packing. For all orders under the value of £10.00* the postage and packing charge will be £3.50† and for orders between £10.00* and £100.00* the postage charge of £6.95† will apply.
The delivery charge for orders to the Republic of Ireland will be £6.95† for orders under £30.00* and £20.00† for orders over £30.00* however we reserve the right to amend this if necessary but will always advise you prior to processing your order.
As above (under Delivery of stock items) timed next working day deliveries (Monday to Friday) are available if you order by phone before 1pm and your products are in stock. These deliveries will incur a surcharge, please phone 03717 111 111
Please note that additional charges may apply for Northern Ireland, Northern Scotland and the Channel Islands.
For deliveries outside of the above areas you will not be able to order on line, please phone or email for delivery charges.
I would like my order to be delivered or invoiced to an alternative address, can you arrange that?
We can deliver and invoice to any address, however all orders need to be signed for so please only give home addresses if there will be someone there to sign for your parcel, unfortunately we cannot specify a delivery time.
I have only received part of my order where is the rest?
If your order is quite large it may be sent in two or more parcels, they are dispatched at the same time but sometimes get separated in transit, the complete order should however arrive within two working days. Wallcharts and posters may be sent separately in a tube. Non stock products on your dispatch note will be indicated with the letters VM (via manufacturer) to indicate that it will not be included in the parcel. If in doubt please phone us on 03717 11 11 11.
Very occasionally an item may be out of stock and will be dispatched separately. If the delay is likely to be more than a few days we will contact you to let you know.
† = plus VAT
* = excluding VAT
Will I incurr a Customs Duty if ordering from The Republic of Ireland?
From 1st January 2021, the United Kingdom is no longer a member of the European Union (EU). If you buy goods from the UK (excluding Northern Ireland) you may have to pay customs, transport , insurance and handling charges.
If your goods have:
a customs value (including cost, transport, insurance and handling charges) of €22 or less you will not have to pay Customs Duty or VAT
a customs value of more than €22 you will have to pay VAT
an intrinsic value (the value of the goods alone excluding transport, insurance and handling charges) of more than €150 you will have to pay Customs Duty.
These limits are for the whole delivery, not just one item. You must pay the above duties where applicable, and VAT on alcohol or tobacco products, perfumes or toilet waters, regardless of their value.
From 1 July 2021 import VAT will:
be payable on all goods entering the EU, irrespective of their value
always be collected, irrespective of the amount due.
How can I calculate Customs Duty on my goods?
The customs value on which Customs Duty is calculated is the cost of the goods plus:
The rate of Customs Duty that applies depends on goods your import. You can finsd all rates in the TARIC Consultation (europa.eu)
Anti-dumping duty and Countervailing duty are extra import duties imposed in addition to the normal duties that apply. The purpose of these charges is to prevent cheap imports from countries with lower material and labour costs damaging EU industry. You can check if your goods are affected by Anti-Dumping or Countervailing duties in the TARIC database.
For further information on paying Customs Duty, please visit Buying goods from outside the European Union (EU) including the UK (revenue.ie)
Do I need to pay VAT on goods if ordering from the Republic of Ireland?
VAT is payable on goods at the rate that would apply if they were bought in Ireland. The value of the goods for calculating the VAT is the customs value (described above) plus:
any duty or other tax (excluding VAT) payable
any transport, insurance or handling costs after the goods arrive in the EU.